Frequently Asked
Roofing Questions.

Most residential roof replacements in our area fall in a broad range depending on size, pitch, materials, and the condition of the decking underneath. The only honest way to price a roof is to inspect it — so we give every homeowner a free, detailed written estimate with no obligation. We'll never quote you a number over the phone just to get in the door.

Most homes are completed in 1–3 days. A typical single-family asphalt shingle replacement is often done in a single day; larger or steeper roofs, metal systems, and homes needing decking repair can take two to three. We protect your landscaping, run magnetic sweeps for nails, and leave the site spotless.

Yes. Storm, hail, and wind damage are common across the Carolinas, and we work directly with your insurance company — documenting damage with photos, meeting your adjuster on site, and making sure the scope is right. We'll give you our honest opinion on whether a claim makes sense or an out-of-pocket repair is the better call.

It depends on the age of the roof, the extent of the damage, and whether problems are isolated or widespread. We won't upsell you — if a targeted repair will get you several more good years, we'll tell you. Many of our five-star reviews mention exactly that. We only recommend replacement when it's truly the smarter long-term decision.

We're a CertainTeed ShingleMaster — installing CertainTeed Landmark architectural asphalt shingles in a full range of colors, plus standing-seam and exposed-fastener metal roofing systems. We'll walk you through the trade-offs in look, lifespan, and cost so the choice fits your home and budget.

Yes — we partner with reputable lenders to offer flexible financing for qualifying homeowners, including up to 100% project financing in many cases. Most credit decisions come back in days, not weeks. See our financing page for sample payments and details.

Yes. Southern Star Roofing is a licensed general contractor in North Carolina and South Carolina, fully insured, A+ rated by the BBB, and Google Guaranteed. We've been family-owned and owner-led since 2010.

We operate from two North Carolina offices — Charlotte (HQ) and Asheville — serving Charlotte, Huntersville, Cornelius, Mooresville, Davidson, Concord, Matthews, Mount Holly, Gastonia, Rock Hill & Fort Mill SC, plus Asheville, Hendersonville, Weaverville, Black Mountain, Fletcher, Arden and the surrounding Western NC region.

Yes — every inspection and written estimate is free with no obligation and no high-pressure sales. Owner Brandon Johnson personally oversees estimates. If financing would help, we'll explain the options; if it wouldn't, we won't bring it up again.

Yes. Every installation is backed by our workmanship warranty in addition to the manufacturer's material warranty on CertainTeed and metal systems. We stand behind the roofs we install.