Privacy Policy

Introduction

This Privacy Policy explains how Southern Star Roofing & Construction LLC ("Southern Star," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at southernstarroofing.com, fill out a contact or estimate form, call our offices, or otherwise interact with our services.

We've kept this policy in plain English. If you have any questions about anything you read here, you can reach us at the contact information above.

Information We Collect

Information You Provide

When you fill out an estimate request form, contact us, or schedule an inspection, we collect the information you give us — typically:

• Your name
• Your phone number and email address
• Your property address (city and ZIP, or full address)
• Information about the project you're inquiring about
• Any additional details you choose to share in the message field

Information Collected Automatically

When you visit our website, we may automatically collect basic technical information:

• Your IP address and approximate location (city/region only)
• Your browser type and device type
• Pages you visit and how long you spend on each
• How you arrived at our site (search engine, direct link, referral)

This information is collected via standard web analytics tools (such as Google Analytics) to help us understand how visitors use the site so we can improve it.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule roof inspections
• Provide written estimates and project documentation
• Communicate with you about your project, including scheduling, materials, and follow-up
• Process insurance claims on your behalf, if applicable
• Send occasional emails about our services (you can opt out anytime)
• Improve our website and service experience
• Comply with legal obligations

We do not sell your personal information to third parties. Ever.

Information We Share

We share information only when necessary to provide the services you've requested, including:

• Insurance carriers and adjusters — when you've authorized us to handle a storm or hail damage claim on your behalf.
• Financing partners — only with your express consent, and only when you've applied for financing through one of our lender partners.
• Service providers — including web hosting, email, and analytics providers who help us operate the site (these providers are contractually bound to protect your information).
• Legal authorities — when required by law, subpoena, or court order.

Cookies & Tracking

Our site uses cookies and similar tracking technologies to remember your preferences, measure traffic, and improve performance. You can control or disable cookies through your browser settings — but doing so may affect how parts of the site work for you.

Communication Preferences

By providing your phone number and email when you contact us, you consent to receive communications from Southern Star Roofing about your inquiry, your project, and (if you opt in) occasional service-related updates. You can opt out of marketing communications at any time by replying STOP to text messages, clicking unsubscribe in any email, or contacting us directly.

Standard message and data rates may apply to text communications.

Data Security

We use reasonable physical, technical, and administrative measures to protect the information you share with us. However, no system is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for adults (18+) and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will delete it.

Your Rights

Depending on where you live, you may have the right to:

• Request access to the information we have about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal record-keeping requirements)
• Opt out of marketing communications

To exercise any of these rights, contact us at info@southernstarroofing.com.

Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the updated version here and update the "Effective Date" at the top of the policy. Significant changes will be communicated more prominently.

Contact Us

If you have questions about this Privacy Policy or about how we handle your information, you can reach us at:

Southern Star Roofing & Construction LLC
6132 Brookshire Blvd, Suite I
Charlotte, NC 28216
Phone: (704) 937-7663
Email: info@southernstarroofing.com